Help

Instructional Fact Sheets and Videos


introductory webinar - 
Share Plate & NEw Member POrtal

watch the recording (1 hr)

WEBINAR Q+A FAQ (PDF)


How to log in to Share Plate

FACT SHEET (PDF)

VIDEO (1 MIN)

How to customise your Share Plate profile

Fact Sheet (PDF)

Video - how to access your profile (1 min) 

VIDEO - How to upload a profile picture (2 min)

Video - How to fill out your profile (2 min)



How to join and leave communities on Share Plate

Fact Sheet (PDF)

Video (1 min) 

 

How to make a connection with another member

Fact Sheet (PDF)

VIDEO (3 MINUTES)



How to join the conversation

Fact Sheet (PDF)

VIDEO - HOW TO SHARE A FILE TO A COMMUNITY (4 MIN)

Video - how to post a discussion in a community (4 min)



How to Create and update your mentor profile

Fact Sheet (PDF)

Video (8 min)

 

How to Create and Update your Mentee profile

FACT SHEET (PDF)

Video (7 min)

 

How to find a mentor

FACT SHEET (PDF)

Video (5 min)



Understanding different email notification preferences

Factsheet (PDF)

VIDEO - understanding different email notification preferences (5 min)

Video - how to update your email notification preferences (3 min)



FAQ List


General Contacts / Connections Communities / Discussions Library / Resources Mentoring


General | Top

Q: What is my username/password?

A: Your login username details are the email address associated with your Dietitians Australia membership. You will need to reset your password the first time you log in. If you have trouble accessing your account please contact us at membership@dietitiansaustralia.org.au. 

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. You will be able to update this information as necessary. 

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: How do I report a piece of content as inappropriate'?

A: If you feel that a piece of content violates DA's community rules, then you are able to flag it as inappropriate and submit it to Share Plate moderators for review. To report a piece of content, select the 'Mark As Inappropriate' option on the post or file page. You'll then be prompted to give a reason for marking the content as inappropriate. At this point, the content is removed and an Admin can then approve the moderation request to keep it in moderation or reject it to add it back to the community.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions and build your own online professional network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Q: How do I adjust my privacy settings so others can’t add me as a contact?

A: Go to your profile and click on the "My Account" tab. Choose "Privacy Settings" from the drop-down menu. Scroll down to "Add as Contact" and from the select "Nobody" from the drop-down options. Scroll to the bottom of the list and click "Save Changes".

Communities / Discussions | Top

Q: What are communities?

A: Communities are a space for DA members to connect, create and collaborate. Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Subscribe to Share Plate communities through your profile in the DA member portal. Click on the ‘Share Plate communities’ tab; the fourth tab on the left-hand side. This tab will show you the full list of Interest and Discussion groups available for you to join. Select the groups you’d like to join and then click ‘save’. Please note that your request to join or leave these groups won’t happen immediately - the updates will appear in your ‘my communities’ list on Share Plate the following day. 

Q: How can I control the frequency and format of discussion emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real-Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real-time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

    For more information about different types of email notifications and how to customise these preferences, view our 'understanding email notification preferences' factsheet. 

Q: Why can't I find the option to reply to a discussion from my email?

A: The ability to ‘reply to a discussion via email’ is only available with the Discussion Post Digests.  It’s not a feature that comes with the Consolidated Daily or Weekly Digests. If you would like to participate directly to your discussion groups via email, please set up a daily or weekly discussion digest by visiting your email notification preferences page and selecting the appropriate drop-down option from your list of communities. 



Q: How do I unsubscribe from a community email digest?

A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of the communities and email digests to which you’ve subscribed. For each of the community discussions you wish to unsubscribe from, select "No Email” from the drop-down options under the Discussion Email column. 

Note, this doesn’t remove you from the community, just the email digest.

Q: How do I leave a community?

A: Subscribe or leave to Share Plate communities through your profile in the DA member portal. Click on the ‘Share Plate communities’ tab; the fourth tab on the left-hand side. This tab will show you the full list of Interest and Discussion groups available for you to join or leave. Select the groups you’d like to leave and then click ‘save’. Please note that your request to join or leave these groups won’t happen immediately - the updates will appear in your ‘my communities’ list on Share Plate the following day. 

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Join in the conversation" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, Share Plate automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Join in the conversation” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Join in the conversation” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description. Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it. Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: Share Plate supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are a great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.


Mentoring| Top

Q: How do I request a mentoring partnership?

A: Go to “Mentoring” in the main navigation bar, and select ”Mentor Match”.  Follow the instructions on the “Mentor Match” to explore your mentoring options.

Q: How do I register my mentoring partnership?

A: Do you already have a Mentor arranged? This data should have been automatically transferred over from our old system. Please review your profile for this information and contact us if you have any issues locating your mentor history.

Q: I would like to be a mentor.  How do I add my self to the list of available mentors?

A: Go to “Mentoring” in the main navigation bar, and select “Enrol as a Mentor”.  Follow the instructions on the “Enrol as a Mentor” page to complete your Mentoring profile.  It’s also a good idea to make sure your personal profile is complete so a potential Mentee can learn more about you. Further information about mentoring can be found on the Mentoring Overview page.  To find this page, go to “Mentoring” in the main navigation bar and select ”Mentor Match”.

Please note: Mentoring is open to Full APDs, Advanced APDs, and Fellows.  Provisional APDs must complete their provisional requirements before stepping into a mentoring role.